Jack Faulkner
Delivery Lead
Jack is a solution-oriented and customer-focused professional with experience in leading project lifecycles, cultivating robust client relationships, and serving as a customer advocate to enhance service efficiency/excellence through user-centred change. He has proven expertise in end-to-end escalation management, minimising incidents and ensuring optimal resolutions.
Jack has a demonstrated history of overseeing projects from conception to completion with budgets over £200k within the set timeline. Instrumental in implementing a revenue-generating project management tool, he is adept at ensuring efficient and high-quality work, resolving technical issues, conducting site inspections, and developing corrective strategies for process improvement. He is skilled in providing technical support and improving operational and process efficiency to enhance safety, quality, sustainability, development, and productivity initiatives.
Key achievements
→ Provided delivery management expertise to a local authority to support delivery of its £65m transformation programme. The programme delivered £20m of auditable savings in the first year of delivery with a roadmap for a further £45m savings over 4 years.
→ Led carve-out project activities in a mergers and acquisitions consulting team supporting a private sector acquisition and implemented a project management tool to support and drive the project.
→ Played a vital role in supporting a sale within a global business, working directly with the client delivery team and key stakeholders to create level 0-2 delivery plans in 7 active work streams operating across Europe.
→ Led a governance review for a local authority’s cost-saving initiative, resulting in developing and successfully implementing an augmented programme structure within an 8-week timeframe, alongside the agile delivery of several cost saving initiatives.
→ Supported cyber security and ethical hacking line of service for a global consultancy. Developed delivery plans, assessing risks, and acting as an intermediary between client stakeholders
→ Managed the completion of tax returns for high net-worth individuals across 14 EU countries, facilitating communication and delivery between clients and the consultancy team, building strong relationships, and overseeing the overarching programme billing processes.
→ Formed part of a high-performing data migration project team, successfully migrating 1.8m source documents from a retired clinical system to a current ‘in-production’ system within 12 months.
Areas of Expertise
- Project management
- PMO governance
- Customer advocacy
- Customer delivery
- Quality assurance