Sport Wales appoints Perago to lead service mapping project 

We are pleased to announce that Sport Wales has appointed Perago to deliver its new Service Mapping project, a programme of work that will give the national body a single view of the services it provides and a clear foundation for future improvement. 

Perago’s Service Design and Delivery teams will collaborate closely with the Digital & Service Design Team at Sport Wales to define, structure, and visualise services across the organisation. The project will co-create a hierarchical service taxonomy for Sport Wales, producing a clear visual service map showing how services connect, and develop a consistent set of service cards. These elements will enable Sport Wales to clearly articulate its full service landscape​ and make better evidence based decisions about where to invest, improve or reposition services. 

Alongside the mapping work, Perago will support proportionate benchmarking, translate performance insight into opportunity areas, and recommend how ownership, governance and ongoing management of the service map should work once the project concludes.

This work is about far more than service mapping, it is about helping Sport Wales understand how their services connect and create impact and laying some of the foundations to enable Sport Wales to move towards a service-first approach to meeting the needs of their stakeholders.​ 

Perago’s approach for this project will be grounded by the principles of co-design, using focused workshops, rapid validation sessions, and collaborative discussions to ensure that operational teams, subject-matter experts, and senior leaders all shape the outputs.  

On the announcement, Tim Daley, Director at Perago said: “Sport Wales plays a vital role in the life of the nation, and we are proud to have been chosen to support the organisation in building a clearer, shared picture of its services. Our focus is on supporting Sport Wales to understand its current landscape and enabling a future roadmap, improvements and practical outputs that enable Sport Wales to be a truly service-led organisation’’

Steffan Berrow, Service Design and Development Lead at Sport Wales said: “A clearer view of our services will help us make better decisions, strengthen how we support our partners, and ultimately deliver more for people and communities across Wales. We’re looking forward to working with Perago to shape this with our teams.”

Perago brings a strong track record of supporting Welsh public bodies, including Caerphilly County Borough Council, Digital Health and Care Wales, the Centre for Digital Public Services and the Welsh Local Government Association. This grounding in the Welsh public sector and alignment with the Well-being of Future Generations (Wales) Act underpin the collaboration with Sport Wales, founded on transparency, accountability, and a shared commitment to long-term value. 

Throughout the engagement, Perago will maintain open, regular communication with Sport Wales, with visible progress updates, clear governance touchpoints and transparent reporting at every stage. By structuring the work around iterative sprints and proportionate engagement, the team will ensure the right expertise reaches the right people at the right time, and at completion of the project, Sport Wales has the tools, confidence, ownership and roadmap to understand it’s current service provision and a roadmap for future development.