Louise Howson

Louise is an accomplished IT Services professional with 25 years’ experience shaping and delivering complex IT Service Management (ITSM) solutions across Managed Services, Digital Delivery Centres, Outsourcing, Public Sector, and Higher Education.

Within bid writing and service design, she integrates strategic vision with operational reality, drawing on first-hand experience delivering high-profile services in demanding environments. She crafts compelling, outcome-focused narratives that not only secure new business but also establish sustainable delivery models for operational teams.

Her expertise spans the full IT Service Management lifecycle, from pre-sales and bid strategy through service design, transition, and live operations. As an ITIL Expert, Louise specialises in translating technical complexity into clear, persuasive value propositions that resonate with stakeholders and support the award of multimillion-pound contracts.