Centre for Digital Public Services (CDPS)

After an initial discovery phase, CDPS moved into its Alpha phase in July 2021, with Perago appointed to lead the delivery. This phase included the deployment of the first digital squad into three local authorities, the creation of a knowledge-sharing approach, an understanding of skills and capability needs, leading supplier management in a multi-vendor delivery environment, and providing communications capability to support the Centre by demonstrating progress, sharing learning, and working openly.

During the delivery, the first digital squad was led through its Discovery and Alpha phases, with stakeholder management for the three involved local authorities. A blog was delivered to share learning and progress, the Centre’s social media channels were managed, and Welsh language services were provided. For knowledge sharing and service standards, branding and a website for the Centre were delivered, creating a home for knowledge sharing. A Knowledge Sharing Series in the form of monthly webinars was created, along with the first CDPS Community of Practice and the Digital Service Standards for Wales, which involved drafting, iteration, and publishing.

In terms of skills and capability, delivery oversight of a discovery project was provided to gain a deeper understanding of the skills and capability needs across sectors. Additionally, support was given for the development of a 90-minute ‘Introduction to digital transformation awareness’ session for senior leaders, ensuring knowledge sharing across all parts of the delivery.